How to Start 2025 with Clarity, Confidence, and Alignment

How to Start 2025 with Clarity, Confidence, and Alignment

So, Christmas is over. The decorations have been packed away for another year. Most of the chocolate has been eaten. And now what? Today is the day when most people return to work, whether that’s working for themselves or an organisation.

And I’m curious about the vibe you’re starting today with.

Is it a sense of energy in your step, feeling like, Yes, I’m ready to dive in—this is going to be my best year yet for so many different reasons? Or, when the alarm went off, was it more of a feeling of, Oh, here we go again?

I often hear people talking about “getting back to the grind”. And while I understand the phrase, personally, I feel that if life feels like a grind, something isn’t working. If life feels like a grind, then something needs to change.

What I want for you is to start this year with energy in your step, with a spark in your spirit and fire in your belly. I want you to feel confident, inspired, excited, and grounded—full of possibilities for what’s ahead.

And to generate those feelings, we need to create the right foundation.

Think of it like an athlete preparing to compete. There are specific routines and practices they use to get themselves “in the zone.”

Here I’m going to share with you some of my key insights and golden nuggets to help you lay the groundwork so you’re ready to make 2025 your most amazing year yet!

For me, my word for 2025 is intention.

When I think about the word intention, it’s got power behind it!. It feels like laying down a path with clear focus and saying, This is what we’re doing. It’s the energy of decisiveness. It’s about backing yourself 100%.

Imagine an Empress, grounded and powerful, declaring with clarity, This is the path I’m taking. That’s what intention means to me—deliberate, focused action without the ifs, buts, or maybes.

When I think about the word intention, I feel its strength. It’s about clarity, alignment, and honouring the promises I’ve made to myself. It’s not about ticking off every single thing at once, but about taking the next step—and the next—and following through.

So here are the things that jumped out for me in 2024 which I intend (see I’m already at it with being intentional!) will sow seeds of inspiration in your mind…..let’s dive in!

Clarity and Intention

Clarity is a game-changer, both in life and in the work I do with clients. It’s something I always focus on: helping my clients get clear on what will let them know they’ve achieved success.


For me, I spent time at the end of 2024 reflecting on my own goals. What does success in 2025 look like for me? And just as importantly, why do I want what I want?

My invitation is to take out your journal or a notebook and spend some time, perhaps away from your usual environment to get those creative juices flowing and start thinking about what you want 2025 to be about for you?


If you’re not clear on your vision for the year, start with this simple question: If everything in your life was exactly as you wanted it to be, how would you know?

It can be helpful to break this into categories such as…

  1. Health
  2. Profession/Career
  3. Personal relationships
  4. Sex Life (believe me this needs to be on the list!)
  5. Professional Development
  6. Family
  7. Money
  8. Wellbeing

Clarity is also tied to intention. Without clarity or intention, it’s easy for the year to slip by with nothing truly changing. Don’t let that happen!.

Take the time to define your big-picture goals and create a strategy and specific steps or tactics for what’s going to make your goals happen.

Try these questions to get your imagination fired up…..

  • ‘what if I landed my dream job?’
  • ‘what if this was my most amazing year yet!’
  • ‘what if I could achieve financial freedom?’
  • ‘what if I met the person of my dreams?’
  • ‘what if I got the promotion?’
  • ‘what if I believed in myself?’
  • ‘what if I was in a relationship where I was treated with kindness and respect?’
  • ‘what if I could shed those last 10 lbs?’
  • ‘what would happen if I learned to put healthy boundaries in place?’
  • ‘what if this was the year I accepted I am enough? What would I start doing? What would I stop doing?’
  • ‘what if I started to prioritise self-care?’

When you ask these kinds of questions in a curious expansive way, you tap into the creativity of your mind. It opens you up to new ideas, solutions, possibilities, and strategies that you might not have otherwise considered.

Stop Complaining

One of the biggest shifts you can make this year is to stop complaining.

Complaining is something we all do—myself included. Whether it’s about the cost of living, the weather (too hot, too cold), family members, work, or anything else, it creeps in.

But what does complaining actually achieve? In my experience, it keeps us stuck.

Complaining holds us in the “ebb” of life rather than the “flow.” Life naturally ebbs and flows—sometimes it’s light and easy, and other times it feels heavy and challenging. When we’re in an ebb, it feels like we’re swimming upstream, and complaining only adds weight to that heaviness.

Think about it: complaining generates emotions like frustration, anger, guilt, or powerlessness. None of these help us move forward.

Instead, I encourage you to shift your mindset. When you catch yourself complaining, ask yourself:

  • What needs to happen to improve this situation?
  • What’s the easiest thing I can do in this situation?
  • What steps can I take right now to help myself?
  • Or, what do I simply need to make peace with?

Complaining creates a victim mindset, and that’s an incredibly disempowering place to be. Instead, by focusing on solutions, or letting go of things we can’t control, you’re actively moving yourself into a more empowered, creative state where flow becomes possible again.

The “I’ll Be Happy When” Trap

We’ve all fallen into the trap of thinking, “I’ll be happy when…” Maybe it’s, I’ll feel happy when I get the promotion, or I’ll feel relaxed when things aren’t so busy.

You can replace ‘happy’ with anything: I’ll feel relaxed when.I’ll feel safe when….I’ll be OK when….But the result is always the same: in that moment we are completely disempowering ourselves.

We believe that once something happens, then we’ll feel what we want to experience feeling.

But here’s the thing; feelings like happiness, calm, peace, joy and so on are who we naturally are! They aren’t something we need to wait for. They’re available to us right now.

It’s all the other emotions like frustration, upset, impatience, anger and so on that take us away from our natural state.

One of the reasons I teach EFT tapping to clients is because it helps us work with our emotions in real-time. When we want to feel calm, grounded, or safe, tapping gives us the tools to shift our emotional state and align with those feelings immediately.

Stop basing your feelings on external conditions!. You don’t need permission to feel good—you can create those emotions within yourself.

If you are new to EFT Tapping or don’t know anything about it, do check out the interview I did with Dr. Peta Stapleton – one of the world’s leading experts on the science of EFT Tapping.

Community and Connection

Who do you have in your community that’s supporting you? Who do you have holding you accountable?

The truth is, you can have friends in your life, but that doesn’t necessarily mean they’re the ones championing you, supporting you, or helping you stay accountable to your goals. In fact, some friendships can be draining or even hold you back.

You might have friends who are very negative—spending time with them feels heavy and exhausting. Or friends with a victim mentality, who never take responsibility for their own lives and spend a lot of time complaining. You might have people in your life who are lovely but only talk about themselves, rarely showing an active interest in your life. Others might be great for chatting about surface-level things, but you don’t feel safe enough to be vulnerable with them.

Who we surround ourselves with matters. It’s vital to have people in your corner who lift you up, inspire you, and help you grow.

That’s one of the reasons I made a conscious decision last year to join two groups. I wanted to surround myself with high-performing, driven women who take responsibility for their lives. Women with multiple six- and seven-figure businesses. I also joined a coaching program led by a woman who, like me, went to university in Newcastle and now runs an eight-figure business. I chose her because I wanted someone who could hold me accountable, mentor me, and inspire me to dream even bigger.

But there’s another part to this: I love it when someone really challenges my thought patterns. Being challenged helps me see things in ways I might not have been able to see on my own. Even as a therapist and a coach, I know I still have blind spots.

I’m reminded of a conversation I had last year with one of my first-ever clients, Olivia. When we worked together, we completely turned her life around. Olivia went from being unable to get out of bed and heavily medicated to running three successful businesses of her own.

This was over 13 years ago, and I hadn’t spoken to her for a long time. But she came to mind, so I reached out, and we had a chat. During our conversation, Olivia said something that really stuck with me. She said, “I’d forgotten how good it is to speak to you, Sara, and how you really challenge the way I’m thinking. There are a lot of therapists out there who don’t do that.”

And this is what I mean about being challenged. It’s about having someone in your life who’s willing to ask, Why do you think that? Why are you approaching it this way?

It’s these kinds of conversations—the ones that challenge us—that enable us to grow and expand.

So, if you don’t currently have that kind of community, my invitation is to find it. Seek out people who inspire you, challenge you, and hold you accountable. Get yourself a coach, a therapist, or join a group that will push you to grow. Because surrounding yourself with the right people changes everything.

Daily Practices to Align Your Energy

Another reflection I want to share is about daily practices—the small, intentional things we do each day that feed into what it is we want to create.

Now, I’m not talking about exercise here, although that’s an important part of my life. I’m talking about the daily practices that fine-tune your vibration. Because everything in this world is about vibration.

For me, the daily practice of EFT tapping is a game-changer. I do it every single day. I think of it as a tuning fork for my mind and body. I start my day by asking myself:

  • What am I creating today?
  • Who do I need to be today to achieve my goals and tick off my to-do list?
  • What kind of experience do I want to create today?

To answer those questions, I need to get my nervous system aligned with my intentions. That’s why tapping works so well for me—it helps me tune in and set the right vibration for the day ahead.

I’m not offering it as a prescription but as an invitation. Look at your own life:

  • What daily practices do you have in place?
  • Are they helping you create the experiences you want?

Maybe it’s EFT tapping, maybe it’s meditation, or perhaps journaling is your thing. Whatever it is, the key is consistency.

If you’ve followed me for a while, you’ve probably heard me talk about this before: consistency creates momentum. These practices don’t have to take a lot of time. It’s not about perfection; it’s about showing up regularly.

So, my invitation to you is to consider what small, intentional practices you can integrate into your daily life. Because when you consistently fine-tune your vibration, you align yourself with the experiences and outcomes you want to create.

The Journey of Self-Mastery

Another insight I want to share as we step into 2025 is around self-mastery. It’s about looking at where you are now versus where you want to be—and identifying the gap.

Often, that gap is a knowledge gap. The question then becomes: What do I need to do to close that gap?

A simple example from my own life: last year, I wanted to make decisions about investing my money. But I hadn’t got a clue about investment strategies, funds, or bonds. So, I picked up a book called How to Own the World by Andrew Craig.

Not only did it help me close the knowledge gap, but it also enabled me to take action and find the right investment funds for me.

I often hear people say, I’m not very good at . But the reality is, it’s rarely about being “not good.” It’s about not having taught ourselves the skills or knowledge that will make a difference in our lives.

For example, last year I decided to build a brand-new website for The Mind Solution, my training company. I chose to use a platform called Kajabi. I’d never worked with Kajabi before, so I was starting from scratch. It took me a couple of months, and a lot of weekends were spent watching YouTube videos and tutorials, but I closed the knowledge gap. But I also invested in support—I worked with a Kajabi coach over the course of three months.

My coach was fantastic. When I had specific questions I couldn’t find answers to, I reached out to her on Voxer and got the guidance I needed. I also joined her Kajabi Academy and, in the end, created something I’m really proud of.

I could have sat back and said, I don’t know how to do this, so I won’t. But that’s never been my mentality.

When I left my HR career to start a business, I knew nothing about running one. That decision put me on one of the steepest learning curves of my life. But it didn’t stop me.

We live in a world where information is everywhere. There’s almost nothing we can’t find an answer to. Whether it’s books, videos, courses, or mentors, the resources are out there—you just need to be willing to find them and put them into practice.

So, as you look at your own goals for 2025, ask yourself: What do I need to learn? What skills or knowledge will help me bridge the gap between where I am and where I want to be? The journey of self-mastery is one of continual growth, and the rewards are well worth the effort.

Let Go of the “How”

I wanted to share this with you because it made me laugh—and it might make you laugh too if, like me, you’re a fan of manifestation and quantum physics.

Earlier this year, I was feeling a little stuck in my training business. I wasn’t sure which direction I wanted to take things. Now, there’s a man I know in Canada, Dominic, who’s a fellow coach. I decided to book a session with him, and during that session, he said something that made me laugh and has stayed with me…. “Take your nose out of the ‘how.’

It was such a simple statement, but it deeply resonated with me because so often, we get tangled up in the how.

If you’re an entrepreneur or running your own business, you’ve probably been there. We can get fixated on strategy, funnels, plans, and metrics. What’s the plan? What’s the exact strategy? How will this all come together? And while those things are important, they can sometimes pull us away from our creativity and intuition.

What Dominic helped me realise was that I needed to step away from all the head-level strategising and reconnect with my heart. I needed to go back to the essence of what I love about my work—why I do what I do—and trust that the “how” would reveal itself.

And let me tell you, the results of that shift were incredible.

Shortly after that session, I had a wave of inspiration for a programme to offer to organisations and HR teams. The clarity came so easily like it was waiting just beneath the surface. And now, as I develop and prepare to launch this programme, I feel so excited about what’s ahead.

The funny thing is, this clarity didn’t come from forcing myself into traditional methods or step-by-step strategies. It came from letting go, listening to my intuition, and trusting the process.

So, as you think about what you want to create in 2025, my invitation to you is this:

  • Stay focused on what you want to achieve, but don’t get bogged down in the how.
  • Keep writing about your dreams and goals, and keep your focus on the feelings of what you want to create.

Because here’s the truth: some of the things you want to bring into your life this year might not have a clear “how” yet. And that’s okay. It’s not your job to figure out every detail of how things will unfold.

Your job is to stay connected to your vision, take aligned action, and remain open to receiving in ways that might surprise you. Often, the solutions and opportunities come from places you never could have imagined.

Testing for Mental and Emotional Barriers

Another nugget I want to share is about identifying mental and emotional barriers that might be holding you back from achieving your goals. I call this process testing out different realities.

Here’s the thing: the mind doesn’t know the difference between what’s real and what’s imagined. That’s a powerful tool we can use to our advantage. Take one particular goal you want to achieve in 2025, and just as you’d try on an outfit in a shop to see how it looks and feels, “try on” this goal in your mind and body.

For example, let’s say your goal is to:

  • Speak on stage,
  • Publish a book,
  • Land a new job in a different organisation, or
  • Get a promotion.

Take a couple of minutes, close your eyes, and imagine yourself doing that thing. Try it on for size. Really tune in to how it feels in your body.

Here’s why this is so important: before emotions arise, there are always inner bodily sensations. If you’re imagining going for that promotion or stepping onto that stage, but it feels uncomfortable in your body, that’s a sign your nervous system doesn’t feel safe with the idea. And if your nervous system doesn’t feel safe, chances are you may self-sabotage when the opportunity arises.

Now, this isn’t a negative thing. In fact, I see it as a positive. If I try something on for size and it doesn’t feel safe or comfortable in my body, I know I’ve uncovered an opportunity to grow.

I can then choose to work with tools like EFT (Emotional Freedom Technique) or havening to release and neutralise the fear or resistance. Or, if it feels like a blind spot, I might work with someone else to understand why it’s there and what’s needed to move forward.

Over the years, I’ve worked with so many people who’ve felt stuck and frustrated because they’ve had big ideas, dreams, and desires—but haven’t made them happen. In my experience, this tends to come down to fear or limiting beliefs.

Yes, sometimes it’s about a knowledge gap, like not knowing how to do something. But as I’ve shared before, not knowing how doesn’t have to stop you. I didn’t know how to run a business when I started, but I took the leap anyway.

What often holds people back isn’t lack of knowledge; it’s the fear or beliefs that create internal resistance. When we clear those limitations, we open ourselves up to see what’s truly possible.

So, my invitation to you is to take some time to test out your goals. Imagine yourself achieving them, try them on for size, and notice how your body responds. If you find resistance or discomfort, don’t see it as a block—see it as an opportunity to grow, to clear the way, and to align your nervous system with the life you’re ready to create.

Rewiring Your Patterns

When it comes to identifying and overcoming mental and emotional barriers, it’s really about recognising the patterns you’ve been operating from. These patterns are the mental and emotional “grooves” your brain has established over time.

If you’ve been running a particular thought or behaviour pattern—let’s say it’s one of doubt or hesitation—that’s where your brain will naturally default to. That’s simply how it’s wired right now.

But here’s the thing: I don’t see these patterns as a problem. In fact, the more awareness we have of where we’re operating from, the more empowered we are to make changes.

For example, when I work with a client who’s been stuck in a particular pattern, and we identify what’s happening and why, it’s not about judgment. Instead, it’s about saying, “Great! Now we know where you’re operating from, and we can create a new pathway.”

That’s all it is—it’s about retraining the brain, and the good news is that it’s absolutely possible. This is the beauty of neuroplasticity. Your brain has the capacity to change, to build new connections, and to create new patterns.

But we have to do something to rewire those patterns. It’s like wanting to lose weight but refusing to leave the couch—you can’t expect a new outcome without taking new actions. The same goes for your mind. If we want to think, feel, or behave differently, we have to actively train our brains.

This isn’t about perfection or fixing what’s “wrong.” It’s about recognising where we are, understanding our patterns, and consciously choosing to create new ones that better serve us.

So, the question is: What patterns are you currently operating from? And what would it look like to begin retraining your brain to support the life you want to create?

The Power of Belief

Another insight I want to share is this: If you don’t believe in what you can achieve, you’re going to create obstacles.

It’s as simple and as powerful as that.

Your belief system is the foundation for everything you do. If you don’t truly believe in your ability to achieve your goals, your mind will create excuses, resistance, and self-sabotage—whether you realise it or not. It’s like putting a block in the road before you’ve even started the journey.

I’ve seen this time and again with clients. They might have all the tools, strategies, and support they need, but if they’re not backing themselves with belief, they struggle to take action or maintain momentum.

This isn’t about pretending to be overly confident or dismissing doubts. It’s about acknowledging where your beliefs might be holding you back and taking steps to strengthen them. Belief doesn’t mean having all the answers; it means trusting that you can figure things out along the way.

When you truly believe in your ability to achieve something, you create a foundation of possibility. You’ll naturally take actions aligned with your goals because you trust in your potential.

So, take a moment to check in with yourself:

  • Do you truly believe in the goals you’ve set for yourself?
  • Are there limiting beliefs whispering, I can’t do this, or, This isn’t possible for me?

If you find those doubts creeping in, don’t ignore them. Acknowledge them and work to release them, whether through journaling, EFT tapping, or even seeking support from a coach or therapist. Strengthening your belief in yourself isn’t just mindset work—it’s the groundwork for everything you want to achieve.

Because when you believe, you make space for action, growth, and success to flow into your life.


Unlock Your Best Year Yet with a Personalised Mindset Strategy Session

Are you ready to make 2025 the year you unlock your full potential and achieve your biggest goals?

To help you to launch into 2025, I’m offering you a two-hour one-on-one strategy session. This is your opportunity to gain clarity, overcome limiting beliefs, and create a powerful roadmap for success in 2025.

What’s Included in Your Mindset Strategy Session?

In this highly personalised session, you’ll work directly with me to:

  • Gain clarity on your goals and intentions for 2025.
  • Identify and release limiting beliefs or hidden mental blocks holding you back.
  • Work with your superconscious mind to rewire thought patterns and align your brain for success.
  • Learn EFT tapping techniques tailored to keep your mindset and momentum strong throughout the year.
  • Develop a strategic action plan to achieve your goals with confidence and ease.

Plus: You’ll receive a full recording of the session, allowing you to revisit the strategies and insights whenever you need them throughout the year.


Bonus: 12 Months of Free Access to The Wellbeing Platform – Worth £997

When you book your session, you’ll also gain 12 months of free access to The Wellbeing Platform, a comprehensive resource to elevate your mindset and wellbeing.

Here’s what you’ll get:

  • Mindset Mastery Section: Become the architect of your life with cutting-edge techniques drawn from neuroscience, positive psychology, energy psychology, NLP, solution-focused psychotherapy, and emotional intelligence. These tools will enable you to rewire your thinking and step into your fullest potential.
  • Over 20 Transformational EFT Tapping Videos: Align yourself energetically with your goals and experience instant emotional shifts. These videos will transform the way you think and feel in minutes, giving you the tools to stay aligned with your intentions.
  • Emotional Resilience Resources: Develop the ability to approach 2025 with calm, peace of mind, and a sense of control—no matter what life throws your way.
  • Quantum Flow Section: Learn and practice Quantum Flow, a transformative technique to elevate your energy, burn fat, cleanse your body, and enhance your ability to manifest your desires and goals. This technique helps release stagnant energy from the lower energy centres, leaving you feeling light, empowered, and confident.
  • Access to Our Brand-New Community: Share your wins, ask questions, and gain support from a community of like-minded individuals on the same transformational journey as you.

You’ll get access to all of this for a full 12 months, providing you with ongoing support to stay aligned, inspired, and on track.

An Unmissable Opportunity

This means you’re getting a total value of over £1,500 for just £549 + VAT—a chance to start 2025 with clarity, alignment, and access to tools that will keep you inspired and motivated all year long.

This exclusive offer is only available until 31 January 2025, and once it’s gone, it’s gone for good.

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Privacy Policy

This Privacy Policy sets out how we, Sara Maude Hypnotherapy Edinburgh, collect, store and use information about you when you use or interact with our website, saramaudehypnotherapy.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective 21st January 2020.

Contents

  • Summary
  • Our details
  • When you visit our website
  • Marketing communications
  • Information obtained from third parties
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Information stored on our premises
  • Transfers of your information outside the European Economic Area
  • Your rights in relation to your information
  • Changes to our Privacy Policy
  • Children’s Privacy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: Sara Maude Hypnotherapy Edinburgh
  • How we collect or obtain information about you: when you provide it to us e.g. by contacting us, registering, uploading and downloading from our website, completing registration forms, posting blogs, or signing up for content such as newsletters. From your use of our website, using cookies and occasionally, from third parties such as mailing list providers.
  • Information we collect: name, contact details, social media information, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), engagement history and transaction history.
  • How we use your information: for administrative and business purposes (particularly to contact you, to improve our business and website, to fulfil our contractual obligations, to advertise our and other’s goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.)
  • Disclosure of your information to third parties: user information can be shared with partners for specific types of content and events where a user has registered their information. Other disclosures are only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights.
  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No, Sara Maude Hypnotherapy Edinburgh, does not sell data. However, when you register or sign up for certain types of content, your registration data can be shared with sponsors and partners. Examples of where we do this include event registrations, webinar signups or whitepaper downloads. We will always make it clear where any information provided will be shared with other parties.
  • How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
  • How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary.
  • Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as marketing automation tracking on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy.
  • Transfers of your information outside the European Economic Area: By using our website, your information may be transferred outside of the European Economic Area. We take personal data seriously and as such we ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.
  • Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience.
  • Your rights in relation to your information
    • to access your information and to receive information about its use
    • to have your information corrected and/or completed
    • to have your information deleted
    • to restrict the use of your information
    • to receive your information in a portable format
    • to object to the use of your information
    • to withdraw your consent to the use of your information
    • to complain to a supervisory authority
  • Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’.

Our details

If you have any questions about this Privacy Policy, please contact our data protection officer using the details below;

Sara Maude Hypnotherapy Edinburgh is a company registered in Scotland under company number SC528108.

Our Registered office is;

3f1 7 Straiton Place,
Edinburgh,
Scotland,
EH15 2BA

E: sara@saramaudehypnotherapy.com
T: 07738 672291

When you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

We use a third party server to host our website called Amazon AWS the privacy policy of which is available here: https://aws.amazon.com/privacy/?nc1=f_pr

Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies. For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.

When you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Enquiry forms

When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We record customer-facing phone calls for training and customer service purposes.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

When you use our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Social Media Tools

We have a wide range of social media tools to be able to use on our website. These tools include (but not limited to); Sharing, Likes, comments and submitting content both on and off our website. By using these tools, you are providing your consent to store and use the submitted data whether personal information or general information both on and off our website.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation). Consent: you give your consent to us storing and using submitted content using the steps described above.

We may also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers such as Facebook.

For further information about the safeguards used when your information is transferred outside the European Economic Area.

Registering on our Website

When you register on our website, we collect the following information; Your Name, Email.

If you do not provide the mandatory information required by the form, you will not be able to interact with our website or on Teachable.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to download content and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Transfer and storage of your information

Information you submit to us via the registration form on our website may be stored outside the European Economic Area on our third-party hosting provider’s servers.

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing sara@saramaudehypnotherapy.com

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing sara@saramaudehypnotherapy.com

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Membership: we retain the information you used to sign up for our memberships for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Information stored on our premises

When you become a client of Sara Maude Hynotherapy we will be required to store various information on you which may include;

  • Personal Information on any Registration Forms
  • Any client notes made during our sessions
  • Any invoices or payment information

This information may contain sensitive information and as such we will ensure that your data in a locked filling cabinet at all times.  Only authorised staff will have access to your information, and will be stored for a maximum of 6 years of which we will destroy the data using a reputable third-party company.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where we provide services to you, we are required to keep a paper record of our sessions as well as any information that we collect from you.  This helps us to make sure our sessions are tailored to your needs and to ensure you are making progress throughout.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy.

We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:https://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.

These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.

If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.

We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes(including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to sara@saramaudehypnotherapy.com, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.